Cannot install firmware update - Revision history

amigadave: move information from OTA to PR1.1 troubleshooting

2011-02-08T10:24:14Z

move information from OTA to PR1.1 troubleshooting

← Older revision		Revision as of 10:24, 8 February 2011
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	This article is for troubleshooting problems with [[Seamless Software Update\|seamless software updates]] (also known as SSU or firmware updates).		This article is for troubleshooting problems with [[Seamless Software Update\|seamless software updates]] (also known as SSU or firmware updates).
		+
		+	[[PR1.2_compulsory_My_Nokia_subscription\|Due to privacy concerns]], it might be wise to remove microSD and SIM cards prior to updating to [[Maemo 5/PR1.2\|PR1.2]] or above.
		+
		+	== Before you start ==
		+
		+	* Make sure you have a fully charged battery or the device plugged in before starting.
		+	* Make sure you make a backup prior to the update, just in case

	== Possible problems ==		== Possible problems ==
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	=== Not enough space? ===		=== Not enough space? ===

-	There are reports that at least ~~42MB~~ of free rootfs is needed for the update. You have probably installed unstable software from [[extras-devel]] or other source with weak quality control. The simple solution is to uninstall anything not coming from Ovi and [[extras\|maemo.org Extras]]. You can Backup the "Application list" before and restore it after the update. ioquake3 ''must'' be uninstalled prior to updating, no matter your free space.	+	There are reports that at least 45 MB of free rootfs is needed for the PR1.2 update (and 42 MB for [[Maemo 5/PR1.1\|PR1.1]]). You have probably installed unstable software from [[extras-devel]] or other source with weak quality control. The simple solution is to uninstall anything not coming from Ovi and [[extras\|maemo.org Extras]]. You can Backup the "Application list" before and restore it after the update. <code>ioquake3</code> ''must'' be uninstalled prior to updating, no matter your free space.

-	~~Here~~ are some tips on how to ~~free up space in rootfs:~~ [[Free up rootfs space]]	+	If you do not have enough space for the upgrade, <code>apt-get dist-upgrade</code> will display an error:
		+
		+	E: You don't have enough free space in /var/cache/apt/archives/
		+
		+	There are some tips on how to [[Free up rootfs space\|free up space in rootfs]]:

	=== Not possible over the air? ===		=== Not possible over the air? ===

	If the Application Manager asks you to connect the device to your PC it's probably because:		If the Application Manager asks you to connect the device to your PC it's probably because:
-	* You have missed the PR1.0.1.	+	* You have missed the PR1.0.1 update between PR1.0 and PR1.1.
-	* You have ~~been tweaking with unstable~~ or ~~conflicting software~~.	+	** If this is the case, there is nothing to do but to reflash. You have missed the intermediate step towards PR1.1 from PR1.0 and your device will not be able to guarantee you a proper OTA update.
		+	* You have manually installed some Debian package through <code>apt-get</code> or <code>dpkg</code>, perhaps bypassing the sanity checks and special controls that HAM (Hildon Application Manager) provides to guarantee a proper OTA update.
		+	* You somehow got the device into a state so it would be needed to remove some package to perform the OTA update (which is something that the extra-defensive Application Manager won't ever do)

-	The easiest solution is to backup and [[Updating the firmware\|flash your device]]. Power users might be interested in troubleshooting the Linux way ~~([[OTA_to_PR1.1_troubleshooting\|more instructions]])~~.	+	The easiest solution is to backup and [[Updating the firmware\|flash your device]]. Power users might be interested in troubleshooting the Linux way.

	== Troubleshooting installation ==		== Troubleshooting installation ==

-	There are some packages that conflict with updating, causing it to tell you to use the PC Suite to update instead. If you open the update in the Application Manager, and open the Details dialog, you will see the Problems tab. This will tell you the names of any conflicting packages, that can be unistalled in the [[terminal]], by using "<~~code~~>apt-get remove <package name></code>". ~~I only needed~~ to ~~remove~~ <code>~~libqt4~~-~~test~~</code>, but you ~~might~~ have to ~~try it~~ again ~~to make sure it updates~~.	+	There are some packages that conflict with updating, causing it to tell you to use the PC Suite to update instead. This can happen because:
		+	* They are breaking the [[Extras/3rd Party Package Policy\|third party packaging policy]]
		+	* They are different versions (newer versions, most likely) than the expected by the OTA update package to properly work. Think that the OTA package is a metapackage expecting '''exact''' versions of package to be installed in the system before the upgrade and you'll get the point here :-): just one dependency of the OTA package in a different version than the expected one is enough to break the process, hence asking the user to reflash.
		+	If this is the case you'd need to somehow restore the device to the proper state first by removing those packages and/or restoring them to the expected versions.
		+
		+	If you open the update in the Application Manager, and open the Details dialog, you will see the Problems tab. This will tell you the names of any conflicting packages, that can be unistalled in the [[terminal]], by using:
		+	apt-get remove <package name>
		+
		+	You can get some more information about why you have a specific package by typing:
		+	apt-cache depends <package name>
		+	and/or:
		+	apt-get -s remove <package name>
		+	The latter will simulate removing a package, and will tell you which other programs will be affected. It is also possible to try to perform an <code>apt-get upgrade</code> from the command line (without confirming!) and see the output. If you find some message like the following one, then you'll have a good spot on which package is blocking the OTA update and why:
		+	<pre>
		+	# apt-get upgrade
		+	Reading package lists... Done
		+	Building dependency tree
		+	Reading state information... Done
		+	You might want to run `apt-get -f install' to correct these.
		+	The following packages have unmet dependencies:
		+	mp-fremantle-generic-pr: Depends: package (= 1.0) but 1.1 is installed
		+	E: Unmet dependencies. Try using -f.
		+	</pre>
		+	In the case above you'd have installed a newer version of 'package' than the expected by OTA, so the solution would be to restore it to the expected version before continuing. Another solution would be to upgrade the package (with <code>apt-get upgrade</code>, assuming that it is available in repository.
		+
		+	If you did not get any conflict but get some message saying that no package will be upgraded (or at least no package related to the <code>mp-fremantle-generic-pr</code> metapackage), then try:
		+	apt-get dist-upgrade
		+	and see if you get something like this:
		+	<pre>
		+	# apt-get dist-upgrade
		+	Reading package lists... Done
		+	Building dependency tree
		+	Reading state information... Done
		+	Calculating upgrade... Done
		+	The following packages will be REMOVED:
		+	package-1 package-2 package-3
		+	...
		+	After this operation, 4620kB disk space will be freed.
		+	Do you want to continue [Y/n]?
		+	</pre>
		+	If that is the case then there you have the conflicting packages you will have to manually remove before trying again with the Application Manager, in case you do not want (and you '''should not''') continue with the <code>apt-get dist-upgrade</code> command.

-	~~You can get some more information about why you have a specific package by typing~~ <code>apt-~~cache depends <package name>~~</code> and~~/or~~ <code>apt-get -~~s remove <package name>~~</code>~~. The latter will simulate removing a package, and will tell you which other programs it will be affected~~.	+	Both <code>apt-get update</code> and <code>apt-get dist-upgrade</code> might not show any conflicting packages but still the Application Manager refuses to install the update.

	=== Possible conflicting packages ===		=== Possible conflicting packages ===

	* libqt4-test		* libqt4-test
-	* libgles1-sgx-img (possibly used by gltron or tuxracer, [http://talk.maemo.org/showthread.php?p=850743 ref])	+	* libqt4-phonon
		+	* libqt4-webkit
		+	* libgles1-sgx-img (possibly used by brainparty, gltron or tuxracer, [http://talk.maemo.org/showthread.php?p=850743 ref])
	* hildon-home-dbg (unconfirmed)		* hildon-home-dbg (unconfirmed)
	* battery-eye		* battery-eye

mabahj: /* Troubleshooting installation */ Added apt-get simulate remove and apt-cache depends

2010-10-26T11:06:02Z

Troubleshooting installation: Added apt-get simulate remove and apt-cache depends

← Older revision		Revision as of 11:06, 26 October 2010
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	There are some packages that conflict with updating, causing it to tell you to use the PC Suite to update instead. If you open the update in the Application Manager, and open the Details dialog, you will see the Problems tab. This will tell you the names of any conflicting packages, that can be unistalled in the [[terminal]], by using "<code>apt-get remove <package name></code>". I only needed to remove <code>libqt4-test</code>, but you might have to try it again to make sure it updates.		There are some packages that conflict with updating, causing it to tell you to use the PC Suite to update instead. If you open the update in the Application Manager, and open the Details dialog, you will see the Problems tab. This will tell you the names of any conflicting packages, that can be unistalled in the [[terminal]], by using "<code>apt-get remove <package name></code>". I only needed to remove <code>libqt4-test</code>, but you might have to try it again to make sure it updates.
		+
		+	You can get some more information about why you have a specific package by typing <code>apt-cache depends <package name></code> and/or <code>apt-get -s remove <package name></code>. The latter will simulate removing a package, and will tell you which other programs it will be affected.

	=== Possible conflicting packages ===		=== Possible conflicting packages ===

mabahj: /* Possible conflicting packages */

2010-10-26T10:50:47Z

Possible conflicting packages

← Older revision		Revision as of 10:50, 26 October 2010
Line 24:		Line 24:

	* libqt4-test		* libqt4-test
-	* libgles1-sgx-img	+	* libgles1-sgx-img (possibly used by gltron or tuxracer, [http://talk.maemo.org/showthread.php?p=850743 ref])
	* hildon-home-dbg (unconfirmed)		* hildon-home-dbg (unconfirmed)
	* battery-eye		* battery-eye

amigadave: move some troubleshooting information from PR1.3 page

2010-10-26T09:25:38Z

move some troubleshooting information from PR1.3 page

← Older revision		Revision as of 09:25, 26 October 2010
Line 2:		Line 2:

	== Possible problems ==		== Possible problems ==
-

	=== Not enough space? ===		=== Not enough space? ===
Line 18:		Line 17:
	The easiest solution is to backup and [[Updating the firmware\|flash your device]]. Power users might be interested in troubleshooting the Linux way ([[OTA_to_PR1.1_troubleshooting\|more instructions]]).		The easiest solution is to backup and [[Updating the firmware\|flash your device]]. Power users might be interested in troubleshooting the Linux way ([[OTA_to_PR1.1_troubleshooting\|more instructions]]).

-	==== ~~Possible~~ conflicting ~~apps~~ ====	+	== Troubleshooting installation ==
		+
		+	There are some packages that conflict with updating, causing it to tell you to use the PC Suite to update instead. If you open the update in the Application Manager, and open the Details dialog, you will see the Problems tab. This will tell you the names of any conflicting packages, that can be unistalled in the [[terminal]], by using "<code>apt-get remove <package name></code>". I only needed to remove <code>libqt4-test</code>, but you might have to try it again to make sure it updates.
		+
		+	=== Possible conflicting packages ===

-	*battery-eye	+	* libqt4-test
-	*ioquake3	+	* libgles1-sgx-img
		+	* hildon-home-dbg (unconfirmed)
		+	* battery-eye
		+	* ioquake3

	[[Category:Firmware update]]		[[Category:Firmware update]]
	[[Category:Documentation]]		[[Category:Documentation]]

amigadave: links

2010-04-19T14:08:52Z

links

← Older revision		Revision as of 14:08, 19 April 2010
Line 1:		Line 1:
-	This article is for troubleshooting problems with [[~~SSU~~\|seamless software updates]] (also known as SSU or firmware updates).	+	This article is for troubleshooting problems with [[Seamless Software Update\|seamless software updates]] (also known as SSU or firmware updates).

	== Possible problems ==		== Possible problems ==
Line 6:		Line 6:
	=== Not enough space? ===		=== Not enough space? ===

-	There are reports that at least 42MB of free rootfs is needed for the update.	+	There are reports that at least 42MB of free rootfs is needed for the update. You have probably installed unstable software from [[extras-devel]] or other source with weak quality control. The simple solution is to uninstall anything not coming from Ovi and [[extras\|maemo.org Extras]]. You can Backup the "Application list" before and restore it after the update. ioquake3 ''must'' be uninstalled prior to updating, no matter your free space.
-	You have probably installed unstable software from ~~Extras~~-devel or other source with weak quality control. The simple solution is to uninstall anything not coming from Ovi and maemo.org Extras. You can Backup the "Application list" before and restore it after the update.	+
-	ioquake3 ''must'' be uninstalled prior to updating, no matter your free space.	+

	Here are some tips on how to free up space in rootfs: [[Free up rootfs space]]		Here are some tips on how to free up space in rootfs: [[Free up rootfs space]]
Line 18:		Line 16:
	* You have been tweaking with unstable or conflicting software.		* You have been tweaking with unstable or conflicting software.

-	The easiest solution is to backup and flash your device ~~([http://wiki.maemo.org/Updating_the_firmware instructions~~]). Power users might be interested in troubleshooting the Linux way ([~~http://wiki.maemo.org/~~OTA_to_PR1.1_troubleshooting more instructions]).	+	The easiest solution is to backup and [[Updating the firmware\|flash your device]]. Power users might be interested in troubleshooting the Linux way ([[OTA_to_PR1.1_troubleshooting\|more instructions]]).

	==== Possible conflicting apps ====		==== Possible conflicting apps ====

amigadave: tidy

2010-02-18T10:43:01Z

tidy

← Older revision		Revision as of 10:43, 18 February 2010
Line 1:		Line 1:
-	This article is for troubleshooting problems with ~~seamless software updates(~~[[SSU]]).	+	This article is for troubleshooting problems with [[SSU\|seamless software updates]] (also known as SSU or firmware updates).

	== Possible problems ==		== Possible problems ==
Line 26:		Line 26:

	[[Category:Firmware update]]		[[Category:Firmware update]]
		+	[[Category:Documentation]]

amigadave: Category:Firmware update

2010-02-18T10:26:06Z

Category:Firmware update

← Older revision		Revision as of 10:26, 18 February 2010
Line 24:		Line 24:
	*battery-eye		*battery-eye
	*ioquake3		*ioquake3
		+
		+	[[Category:Firmware update]]

ossipena: New page: This article is for troubleshooting problems with seamless software updates(SSU). == Possible problems == === Not enough space? === There are reports that at least 42MB of free roo...

2010-02-17T07:50:32Z

New page: This article is for troubleshooting problems with seamless software updates(SSU). == Possible problems == === Not enough space? === There are reports that at least 42MB of free roo...

New page

This article is for troubleshooting problems with seamless software updates([[SSU]]).

== Possible problems ==

=== Not enough space? ===

There are reports that at least 42MB of free rootfs is needed for the update.
You have probably installed unstable software from Extras-devel or other source with weak quality control. The simple solution is to uninstall anything not coming from Ovi and maemo.org Extras. You can Backup the "Application list" before and restore it after the update.
ioquake3 ''must'' be uninstalled prior to updating, no matter your free space.

Here are some tips on how to free up space in rootfs: [[Free up rootfs space]]

=== Not possible over the air? ===

If the Application Manager asks you to connect the device to your PC it's probably because:
* You have missed the PR1.0.1.
* You have been tweaking with unstable or conflicting software.

The easiest solution is to backup and flash your device ([http://wiki.maemo.org/Updating_the_firmware instructions]). Power users might be interested in troubleshooting the Linux way ([http://wiki.maemo.org/OTA_to_PR1.1_troubleshooting more instructions]).

==== Possible conflicting apps ====

*battery-eye
*ioquake3